Result Training Ltd is committed to safeguarding your privacy. If you have any questions or concerns regarding the use of your personal data, please contact us at info@result.co.uk and we will be happy to assist you.
By using this website and/or our services, you consent to the processing of your personal data as described in this Privacy Policy. This Privacy Policy forms part of our Terms and Conditions. By agreeing to the Terms and Conditions, you also agree to this Privacy Policy. If there is any conflict between the Terms and Conditions and this Privacy Policy, the Privacy Policy shall take precedence.
Data Protection Principles
We are committed to following these principles when processing your personal data:
- Processing is lawful, fair, and transparent
- Data is collected for specified, legitimate purposes only
- Data collection is limited to what is necessary for those purposes
- Data is kept accurate and up-to-date
- Data is stored only for as long as necessary
- We do everything possible to ensure the security, integrity, and confidentiality of your data
Your Rights
You have the following rights regarding your personal data:
- Right to be informed – to know what personal data we collect, how, and why
- Right of access – to request copies of the personal data we hold about you
- Right to rectification – to request correction of inaccurate or incomplete data
- Right to erasure – to request your personal data be erased, under certain conditions
- Right to restrict processing – to request we limit the processing of your data, under certain conditions
- Right to object – to object to the processing of your data, including for direct marketing
- Right to data portability – to request your data be transferred to another organisation
- Right to withdraw consent – to withdraw any consent you have given for data processing
- Right to lodge a complaint – to complain to a supervisory authority if you believe your data has been misused
Data We Collect
Information You Provide
- Name, contact number, email address, billing address, and other information required to process your bookings or enquiries
- Information you provide when completing training documentation
- Information you submit through website forms or when signing up to our mailing list
Information Collected Automatically
- IP address, browsing behaviour, and other technical data collected through cookies or similar technologies
- Website usage data to help us improve your experience
Information from Partners
We may receive information from trusted partners, provided they have lawful grounds to share it, such as training accreditation bodies or marketing platforms.
Public Information
We may collect publicly available information where relevant, for example from social media or business directories.
Data Sources & How We Use Your Data
Phone Enquiries & Bookings
- Data Collected: Name, contact number, business address
- Use: To process bookings, enquiries, and communicate relevant products or services
- Shared With: May be shared with trusted platforms such as TextLocal for SMS updates
Email Enquiries & Bookings
Data Collected: Name, contact number, email address, booking details
Use: To process bookings, communicate services, and send relevant offers
Shared With: Platforms such as Mailchimp for email marketing
Website Usage
Data Collected: Name, contact number, email address, browsing behaviour
Use: To process bookings, administer website, improve customer experience, and send relevant offers
Shared With:
- Google Analytics (website traffic monitoring)
- TextLocal (SMS marketing)
- Mailchimp (email marketing)
- OneSignal (browser notifications)
Training Documentation (RTITB Accredited Courses)
Data Collected: Name, contact number, email address, health declaration
Use: To maintain training records as required by RTITB and issue accredited certification
Shared With: RTITB, for national training database registration (see RTITB privacy policy for details)
How We Use Your Data
We process your personal data to:
- Provide the products or services you request
- Communicate with you about services, bookings, or relevant offers
- Improve our services and customer experience
- Comply with legal obligations
With your consent, we may use your data to:
- Send newsletters, offers, and promotions
- Conduct customer satisfaction surveys
We only process your data for as long as necessary, typically not exceeding 5 years, unless required for legal reasons.
Who We Share Your Data With
We do not sell your data. Data may be shared with trusted partners to deliver our services or enhance your experience, including:
RTITB – for accredited training certification
- Google Analytics – website usage analysis
- TextLocal – SMS marketing
- Mailchimp – email marketing
- OneSignal – web push notifications
We only work with partners who meet high data protection standards.
We may also share your data if legally required or if you provide explicit consent.
Data Security
We take appropriate measures to safeguard your personal data. While we strive to protect your information, no system is completely secure. If a data breach occurs, we will notify the relevant authorities and affected individuals within 24 hours.
Children’s Privacy
We do not knowingly collect information from children or market our services to them.
Cookies and Similar Technologies
We use cookies to:
- Enable essential website functionality
- Enhance your experience by remembering preferences
- Analyse website performance
- Deliver relevant advertisements
You can manage cookie preferences via your browser. Disabling cookies may limit your ability to use some website features.
We use Google Analytics to monitor website traffic. You can opt out by visiting the Google Analytics opt-out page.
Data Loss
In the unlikely event of data loss, we will:
- Notify affected individuals within 24 hours
- Investigate the cause and take corrective action
- Review and strengthen data protection processes
Contact Information
Data Protection Officer:
Result Training Ltd
Email: info@result.co.uk
If you are not satisfied with our response regarding your personal data, you have the right to contact the Information Commissioner’s Office (ICO), the UK’s supervisory authority.